Hello

12+ brands across e-commerce, fitness, coaching and hospitality, and the agent systems I built to run the work.

• Managed content strategies for 12+ brands, generating an average engagement growth of +30% across social media platforms.
• Designed cohesive visual identities for clients, helping them attract new partners and grow their online brand awareness.
• Delivered 100% of projects within contractual deadlines, which earned repeat work and client referrals.
• Built AI agent workflows with Claude Code that automate content briefing, competitor research and reporting across client accounts.
• Built Neoflux, an agent-based operating system on a Workflows–Agents–Tools architecture: 12 department agents that each read a written SOP, call deterministic Python tools, and escalate rather than guess.
• Ran it as the live operating system behind my own client pipeline: 104 prospects moving through a stage-based funnel, over a swappable database layer.
• Built a deterministic, offline inference engine for a client-meeting copilot. No model call and no network dependency, so the same input always produces the same recommendation.
• Designed and maintain a job-application automation system: posting ingestion, CV tailoring, ATS validation and Google Sheets logging.

Editorial calendars for every client account in the agency, and the communities attached to them.

• Managed editorial calendars for all of Webi Studio's client accounts, increasing the average engagement rate by 35% over 3 months by planning and publishing 3 to 5 pieces of content per week per account on Instagram and Facebook.
• Animated and retained the online communities of agency clients, cutting average response time to under 2 hours by moderating comments, answering direct messages and handling client reviews daily.
• Produced and published regular content across all platforms for the agency's clients, keeping an active digital presence across managed communities.
• Administered the agency's website and led digital projects, updating content and following up on ongoing projects.
• Created the complete visual identity for several client brands: flyers, print materials and digital visuals ready to deploy across channels.

First agency seat. Production, publishing, and the visual identity work.

• Managed social media accounts for the agency's clients, producing and publishing regular content across platforms.
• Administered the agency's website and supported digital projects through to delivery.
• Created complete visual identities for several client brands: flyers, print materials and digital visuals.

A hundred conversations a day. Where I learned what people actually complain about.

• Handled 100 calls/day with an 80% first-contact resolution rate, contributing to an 8-point improvement in the team's CSAT score.
• Identified 15+ upsell opportunities within the existing portfolio, generating 5% additional revenue on the managed segment.